Terms & Conditions


Haypp Limited, company number 13876184 (”Vape Globe”) operates the website www.vapeglobe.co.uk (“The Website”). These terms and conditions (“Conditions”) are valid for every product order a consumer place on The Website.

By placing your order, you confirm that you have read, accepted, and agreed to comply with these Conditions. You also certify that you acknowledge the information about personal data and consent to the use of your personal data according to the Vape Globe privacy policy.

Vape Globe reserves the right to change these Conditions at any time. Every change will be published on The Website and is valid from when you accept the Conditions through a new order. the Consumer Rights Act 2015 and the Data Protection Act 2018 as well as the General Data Protection Regulation apply to all purchases made by consumers on The Website.

Please note that Vape Globe UK only ships to addresses within the United Kingdom.

Order and purchase agreement

By completing your order, you confirm that you have read and accepted these Conditions. The purchase agreement will only be concluded after your order has been confirmed by Vape Globe through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 18 years old in order to be able to enter into a contract with Vape Globe and the contract can only be concluded with consumers with a delivery address in the United Kingdom.

Vape Globe's service may only be used by individuals. Vape Globe reserves the right to decline an order in case Vape Globe suspects that the order is not intended for the Customer's private use. In case of suspicion that the Customer or the Customer's order does not meet Vape Globe's terms and conditions, or in case of suspicion of other types of irregularities or misuse of the service, Vape Globe reserves the right to decline, cancel or change a Customer's order.


People under the age of 18 are not permitted to place orders at The Website. In order to be able to shop you need to verify your age when entering The Website and also when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 18 years or older to complete the transaction.

Should it be disclosed that you are under 18 years of age the parcel will be returned to Vape Globe with an added cost of £25. Please note that you have to be physically present and show ID on your first order.

An order made in another person’s name (falsification of a document), or in any other way that causes Vape Globe to risk a financial damage, will be reported to the authorities. Vape Globe reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.

Prices and fees

All prices and costs on The Website are quoted in British Pounds (GBP), including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package.

Before completing your order at the checkout, you have to choose the delivery method, after which the costs for your order, including shipping costs, will be calculated.

Payment at the time of purchase (products and delivery)

The card payment at The Website is carried out by Vape Globe's payment Provider Klarna. Klarna offers a range of payment methods available in the checkout on the Website, including but not limited to credit card and invoice. For further information, please refer to Klarna’s terms and conditions

Vape Globe personal data handling

Personal data is handled according to the Vape Globe's privacy policy. By ordering products at The Website you confirm that you have read and accepted the Vape Globe privacy policy and that the personal data you have stated is correct.

Delivery and delivery time

Vape Globe offers a range of different shipping alternatives depending on the size of the packaging, your place of residence etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at the Website.

We offer Royal Mail 24 hour tracked parcel.

You can track your parcel at www.royalmail.com

Unredeemed package/shipment

A package shipped according to any of our delivery alternatives will be sent back to Vape Globe if you have not been able to redeem it. If that happens, you will be charged a fee attributable to the administration, shipping, return shipping, and handling by Vape Globe. Unredeemed packages are usually not seen as an exercise of your rights of return.

Complaints and returns

If a product differs from the purchase agreement or does otherwise not correspond to the description provided by Vape Globe, you have the right to make a complaint about the product to Vape Globe.

In that case you’re welcome to make a complaint about your product. You can find all information on how to file a complaint here.

The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Vape Globe about the fault when you discovered the fault. Vape Globe recommends you to carefully inspect products directly upon receiving them.

Depending on the type of product fault (e.g. smell/taste of the product) we may require you to return the product to us. You are responsible for the products you return. Vape Globe thus recommends you to package the product in a way that doesn’t risk damages during transportation. The product should, if possible, be returned unused and in its undamaged original packaging (e.g. do not write, tape, or put stamps on the original packaging).

Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. As a last resort, you may be able to return the product. In case of an approved return, Vape Globe will compensate you for the costs of the product, except for costs incurring due to return shipment without using the return slip. Vape Globe will handle claims in accordance with Customer Contract Regulations.

Transport damages

In order for issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to return products you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Vape Globe sent to the e-mail address you provided in connection with your purchase. Once we receive your return, we will send you a confirmation via e-mail.

Right of withdrawal and returns

When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according to the Consumer Rights Act 2015. The right of withdrawal, however, does not apply to the purchase of oral nicotine products, as these products are perishable goods with a limited shelf life.

Return of discounted products

For purchases that contain promotional gifts or special discounts, the value of the promotional gift or discount is seen as a general discount on the total amount of the purchase. If a part of the purchase is changed and/or returned, returned products are valued at their purchase price minus their relative share of the general discount. In case a product is changed, no conversion of the original basis for the discount or promotional gift is made.

Promotions or offerings of such promotional gifts or special discounts are only available for new purchases via The Website and can’t be obtained retroactively. A promotional gift or a discount cannot be transferred to other purchases and cannot be credited when changing a product.

Vape Globe reserves the right to decline, cancel or change a Customer's order in case of suspicion of irregularities in connection to the Customer's use of a promotional gift or discount.

Force majeure

Vape Globe is not required to fulfill the purchase agreement if the fulfillment is complicated due to an event outside of the reasonable control of Vape Globe (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Vape Globe from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Vape Globe have the right to cancel the purchase with immediate effect.

Price and product information on The Website

Vape Globe strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Vape Globe furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.


By submitting a product review on The Website, you give Vape Globe the right to publish it on The Website and other channels and media. Vape Globe also reserves the right to not publish and/or delete submitted reviews.

Age Verification

By using our website you accept these terms* Where you have asked us to provide a restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislations. You consent to allow 1account to retain relevant data for the purpose of future verifications. All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how 1account manages your personal data and view their privacy policy by visiting their website: 1account.net.

Rewards Program

By participating in the rewards program, you acknowledge that you have read, understood, and accepted these Terms and Conditions. As a participant, you accumulate points that dictate your level of membership and the points-based benefits you receive. To take advantage of offers and rewards, you need to have gathered the required number of points as specified by us for a specific reward. You must be logged into your account to access and utilise your reward program benefits.

Points can be redeemed only for offers available at the time of redemption and cannot be redeemed for cash. Vape Globe Rewards can only be applied to any purchase on the Vape Globe website. You have the flexibility to either redeem all your points in one order or use just a portion and save the remainder for later. You can also choose not to use any points at all, saving them for a larger purchase or to fully cover the cost of a future order. You can use your Vape Globe Rewards Points to cover up to 100% of an order's value. All rewards points expire after 12 months of being issued. These rewards are exclusively for your use and cannot be transferred. They do not hold any monetary value. All registered Vape Globe accounts will automatically become a member of the reward program. To be eligible for referral earnings, a minimum order value of £10 is required. Additionally, Vape Globe reserves the right to suspend your account if any misuse of our program, such as self-referrals, is detected. No purchase necessary to register.

Mobile Terms of Service

The Vape Globe mobile message service (the "Service") is operated by Vape Globe (“Vape Globe”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Vape Globe’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Vape Globe through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Vape Globe. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Vape Globe mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to [insert your sending number] or email help@vapeglobe.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.




For questions regarding these Conditions or procedures regarding the right to return, complaints, transport damage, etc., please fill out our contact form here. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

The Website contains so-called cookies to calculate and report the number of users and the traffic and to ensure that you as consumer are logged in and authorized to see the contents of The Website. If the use of cookies is not accepted, you can change the cookie settings on your browser’s help menu. You can read our complete cookie policy.