FAQ's

If you prefer not to, you can use our guest checkout feature, which doesn't require any extra information. There is no need to create an account as all orders and reward points are linked to the email you use to place the order. With that same email, you can login to your account with a one time email code that will allow you to view all your past orders and access your reward points.

You can click the sign in link which is in our header, it is between the search and basket icon. Once clicked, you will be prompted to enter your email in which you will be sent a verification code. Once entered, you can access your account.

Not to worry! Luckily for you we don't use password, just enter your email and a verfication code will be sent to you!

If your order has been successfully placed, you'll see an 'Order Confirmed' screen displaying your order reference number. Additionally, you'll receive an email confirming your order and find it in your account. Once your order is shipped, you'll get a shipping notification email and see the updated status in your account.

If you think you've made an order but can't find it in your account, please reach out to a team member for assistance.

Once you have placed your order, you will receive an order confirmation email which will contain the details of your order. Once your order has been dispatched, you will be sent an additional email with the tracking information for the delivery of your order.

You can also find your order information in your account area.

After the order has been created, it is unfortunately no longer possible to change the address or the products. Please contact us as soon as possible so that we can possibly cancel the order (see Cancellation). You can then place a new order and change the address in the checkout area.

You can access your previous orders by logging into your account, here you will be able to see all previous orders.

To re-order the same items again, please access your account by logging in and there you will find your previous orders in which you will be able to re-order almost instantly.

If you are having issues with our age verification process, please contact us.

No, you can only use one discount code per order, but it can be combined with the multibuy discounts which are automatically applied at checkout.

To add your discount code, go to the checkout page and on the right hand side there will be an empty box that allows you to enter code. Once entered just hit apply!

If you find your discount code isn't working, please check first that:

- Your code is still in date.

- You are entering the code correctly with no extra spaces and capitalisation where required

- The code you are using is valid for your basket or the items in it

If you are still facing issues, please reach out to our customer service team who will be happy to help with resolving this issue.

To unlock your 10% discount for your first order, simply input your email either in the newsletter pop-up or in the signup box located at the bottom of any page. Upon entering, you'll receive an email asking to confirm your details. After verification, we'll promptly send you the 10% discount code via email.

If you would like to cancel an order we will need to be notified quickly via email, so please contact us right away at help@vapeglobe.co.uk if you want to cancel your order. If we are contacted after your order has been dispatched, we cannot always cancel the order.

If your order has already been dispatched, you can still return unopened vapes that are in a re-saleable condition to us within 30 days for a refund.

You will receive a shipping confirmation email once your order has been shipped, this will include a link to track you order.

We aim to have all orders dispatched same day if placed before 4pm, Monday to Friday. Please note that our warehouse does not operate on weekends or public holidays, and that there may be seasonal delays.

On Vape Globe, we currently offer Royal Mail Tracked 24 for £1.99 or FREE over £10. Delivery time is 1-2 working days. Deliveries are made Mon - Sat (exc. Bank Holidays)

Royal Mail aim to deliver all Tracked 24 packages within one day, some remote areas may take longer.

*To get it tomorrow, orders must be placed before 4pm Monday-Thursday to receive it the next working day.

No, we do not ship orders abroad: we only ship to addresses in the United Kingdom.

Vape Globe orders are shipped from our warehouse near Milkton Keynes.

It doesn't happen very often, but it can happen that packages take longer to be delivered. If you have not received your package within 7 business days since the order left the warehouse - contact us and we will look into what has happened. Make sure to have the order number ready when contacting customer service.

It can take up to 48 hours for tracking links to show accurate tracking info after being generated. If it has been over 48 hours and there is still an issue, please contact our customer service team.

If your order hasn't arrived after 7 business days after leaving the warehouse or the tracking has not been updated, please contact our customer service team.

Yes! All orders are sent via Royal Mail 24 Tracked, meaning you should recieve your order the next day if placed before 4pm.

We accept all major credit cards including Visa, Mastercard and American Express.

Certainly, our buy now, pay later option is available through Klarna. Choose Klarna as your payment method, and you'll be directed to their platform for approval. For more details, click here.

There could be various reasons for difficulties in completing your purchase. The most frequent issues revolve around inaccuracies in your billing or card information.

1. Ensure that the billing information matches the details registered to your card. While the shipping address can differ, a mismatch in the billing address might result in the rejection of your order.
2. Verify that your card details, including the CVV/CVC (the 3 digits on the back of your card or the 4 digits on the front for Amex), have been accurately entered.
3. Double-check that you're using a card type we accept, such as Visa, Visa Debit, Mastercard, or American Express.

If you're ordering from outside the UK, confirm with your bank that your card allows international purchases.

If you're still experiencing payment issues, please get in touch with a member of our team for assistance in resolving the problem.

If you received the wrong products or are missing a product, please reach out to our customer service team. Make sure to include your order number in your message.

Please contact us immediately if items in your order arrive damaged. If we are not notified within 14 days of arrival that a product is damaged we may not be able to help. You can either use the contact form or email us.

If you encounter any problems with a purchase from Vape Globe, please reach out to us. Our Contact Us page allows you to detail the issue to our customer service team, who will then work to resolve the problem or arrange a replacement. In some cases, we may need the faulty item returned for testing by a technician. If required, we'll provide a returns form and a prepaid postage label.

All products sold on the Vape Globe website include a warranty. For more information, please refer to our Warranties page.