Klarna FAQ
Understanding Klarna
With Klarna, you can shop now and delay payment for up to 30 days.
Using Klarna
During checkout on vapeglobe.co.uk, simply opt for Klarna as your payment method. You'll be directed to Klarna's platform. New users will need to register and input payment details, while returning users can log in to their Klarna account to complete the order effortlessly.
Delivery Timing
Orders placed through Klarna follow the same delivery process as other orders on our site. (Orders above £10 enjoy free UK delivery, and those placed before 3 pm are dispatched on the same day.)
Financial Caution
Practicing responsible spending is crucial. Borrowing beyond your means may adversely affect your financial stability. Ensure prompt repayment of monthly dues.
Transparency
Haypp Limited, operating as Vape Globe, serves as an introducer, not a lender. The credit product is provided by Klarna Bank AB (publ). Eligibility for credit extends to UK residents aged 18 and above. Specific terms and conditions apply. Note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA. For more information, please see Klarna's Terms & Conditions.
Who are Klarna?
Founded in 2005 in Stockholm, Sweden, Klarna has evolved into one of Europe's leading payment service providers. Initially starting as an online payment solution, Klarna has expanded its services globally, offering flexible payment options to millions of shoppers and merchants worldwide.
What is Klarna?
Klarna is a service that allows you to shop now and pay for your purchases later. It offers flexible payment options, including the ability to defer payment for up to 30 days.
How do I use Klarna at Vape Globe?
Simply shop on Vape Superstore's website and select Klarna as your payment method during checkout. You'll be redirected to Klarna's site to complete the purchase process.
Can anyone use Klarna?
Klarna is available to permanent UK residents aged 18 and above, subject to eligibility criteria.
What payment options does Klarna offer?
Klarna provides various payment options, including Pay Later in 30 Days, allowing you to defer payment, as well as Pay in 3 Instalments for spreading the cost.
When will my items be delivered if I use Klarna?
Orders placed using Klarna follow the same delivery process as other orders on Vape Globe's site. For purchases over £10, enjoy free UK delivery, and orders placed before 4pm are dispatched on the same day.
Is there any risk in using Klarna?
While Klarna offers flexibility, it's important to spend responsibly. Borrowing more than you can afford may impact your financial stability. Ensure timely repayment of your dues.
What if I have issues with Klarna or need support?
Klarna provides customer support for any queries related to payments or account management. For assistance specific to Vape Globe purchases, our customer service team is also available to help.
Are there any fees associated with using Klarna?
Klarna doesn’t charge any interest or fees if payments are made on time. However, late or missed payments may incur fees, so it's important to adhere to the payment schedule.
Can I return items purchased with Klarna?
Yes, items purchased with Klarna can be returned following Vape Globe's standard return policy. Refunds will be processed according to the store's guidelines.
Where can I find more details about Klarna's terms and conditions?
You can review Klarna's terms and conditions on their website or find specific information during the checkout process on Vape Globe.
Who is Klarna suitable for?
Klarna is ideal for customers seeking flexibility in their payment options. Whether you prefer to delay payment or split the cost, Klarna caters to those looking for convenient payment solutions.
How does Klarna protect my payment information?
Klarna ensures the security of your payment information using advanced encryption technologies. Your details are safeguarded and processed securely to prevent unauthorized access.
Can I use Klarna in combination with other promotional offers or discount codes?
Generally, Klarna can be used alongside promotional offers or discount codes unless otherwise specified. However, this may vary depending on ongoing promotions or specific terms. During checkout, Klarna will indicate if it can be combined with other offers.
What happens if I return items purchased with Klarna?
If you return items purchased using Klarna, the return process aligns with Vape Globe's standard return policy. Klarna will adjust your payment plan accordingly, issuing refunds or adjusting payment schedules as per the store's guidelines.
Does using Klarna affect my credit score?
Klarna's Pay Later options generally do not affect your credit score, as they don't involve a traditional credit check. However, if payments are missed, it might impact your creditworthiness. Klarna's Pay in 3 Instalments may involve a soft credit check.
What happens if I miss a payment with Klarna?
If you miss a payment, Klarna may charge late fees and notify you to rectify the payment promptly. Late or missed payments can also affect your ability to use Klarna in the future.
Can I change my payment method to Klarna after completing the purchase?
Once an order is placed on Vape Globe, you cannot alter the payment method to Klarna. Klarna needs to be selected during the checkout process.
Can I use Klarna for international orders or deliveries outside the UK?
Currently, Klarna is available for purchases on Vape Globe within the UK only. International orders or deliveries outside the UK do not support Klarna as a payment option.
How can customers get in touch with Klarna for support?
Klarna offers various customer support channels, including a comprehensive Help Center on their website. Additionally, customers can reach Klarna's support team via email, live chat, or by logging into their Klarna account and accessing the customer service section. Contact details and support options are available on Klarna's website.